Let's talk about your project.
Tell us a little about your business and what you're trying to accomplish - whether you run an inn on Route 30, a shop on Main Street, or a crew that works the whole county. We typically reply within one business day.
Send a message
All fields marked with an asterisk are required. We'll respond by email within one business day.
What happens next.
1. We reply within one business day
Every message lands in a Brattleboro Local inbox we check every morning, every afternoon, and once before close. Most replies go out the same day. Anything sent before noon during the work week is almost always answered before close. Weekends roll into Monday morning.
2. Free audit or straight answers - your choice
If you sent the form, we read it carefully and follow up by email with exactly what you asked for: a free comprehensive audit of your existing site (a $250 value, delivered as a PDF in 48 hours), or plain answers to your questions. There is no sales call to sit through - the price is already published, and when you're ready, the Get Started form is the whole process.
3. Published pricing, no surprises
The subscription is $749 setup + $179 per month at the Founding Client rate, locked for life - printed on the pricing page for everyone, with the ownership buyout schedule right beside it. Need something not listed? Contact us and anything custom gets a fixed-price quote in writing first. No hourly billing. No padded retainers. No surprises mid-project.
4. The people who build it run it
This is the part most agencies get wrong. At Brattleboro Local, the same small local team that builds your site hosts it, maintains it, and answers your email - month after month. No bait-and-switch handoff to a junior team or an offshore contractor. The number on this site reaches us. The email reaches us. The audit is written by us.
What happens after you hit send
A real person reads it. Not a routing system, not an assistant triaging on our behalf - the message lands with the person who would build your site, and the reply comes from him. That is the whole reason the response time is measured in a day or two rather than minutes.
You will get an actual answer to what you asked, not a request to book a call. If your question is "how much would a site like mine cost", the reply contains a number. If it is "can you fix the thing where my contact form goes nowhere", the reply says whether we can and roughly what is involved. The pricing page already carries the full price, so there is nothing to extract from you first.
You will not be added to a mailing list. There is no drip sequence, no second email a week later asking whether you had a chance to think it over, and no third one offering a discount. If you write once and never write again, nothing further will arrive from us.
What helps us give you a useful answer
None of this is required. A one-line message is genuinely fine, and plenty of good projects have started with "do you do websites for southern Vermont businesses?" But if you want a specific answer rather than a general one, these are the things that let us give you one.
Your current website address, if you have one. Thirty seconds looking at it tells us more than a paragraph describing it. If you do not have a site at all, say that - starting from nothing is often simpler and cheaper than untangling something old.
What you actually do, in your own words. Not the polished version. "We do septic work, mostly pumping and inspections, and I want to stop paying for leads" tells us exactly what the site needs to do. "We provide comprehensive solutions" tells us nothing.
The towns you serve. This matters more than people expect. A business covering five towns needs a different site from one covering one, and it is the single biggest factor in whether you get found by people searching nearby.
What has gone wrong before, if anything. If you have been burned by a developer who disappeared, a template that never ranked, or a monthly bill you could not get out of, tell us. It changes what we would recommend, and it changes what we would put in writing up front.
Whether there is a deadline. A season starting, a lease signed, a rebrand landing. If there is a real date we will tell you honestly whether it is achievable rather than agreeing and hoping.
If you are not ready to talk to anyone
That is a reasonable place to be, and there are two things here that need nothing from you.
The free audit takes your website address and returns a report on what is actually wrong with it - speed, mobile, search visibility, the profile that shows up beside your name. It comes back as a PDF, it costs nothing, and you can take it to a different developer entirely. Several people have.
The free guides are the same idea without even the email exchange: the checklist we use ourselves, written so a business owner can work through it without hiring anybody. If you fix the things on it yourself, that is a good outcome and we have lost nothing.
And if you would rather just watch for a while, the blog is where the thinking is. No gate, no signup, and no assumption that reading it means you owe anyone a conversation.
What happens to what you send us
Your message goes to one inbox and stays there. It is not sold, not shared with a lead broker, and not passed to a partner network - which is worth saying plainly, because filling in a form on a lot of web-design sites is how you end up with four cold calls in a week.
We keep correspondence for as long as the conversation is live and a reasonable period afterwards, then it goes. If you would like whatever you sent deleted, ask and it will be, with no argument and no retention offer attached. The full detail is in the privacy policy, which is written to be read rather than to satisfy a lawyer.
One practical note: email is not a secure channel, here or anywhere else. Do not send passwords or card details in a message, and if you need to hand over access to something during a project, we will set up a proper way to do it rather than asking you to paste credentials into a reply.
Common questions before you reach out.
Same business day for most inquiries - usually within a few hours during business hours. Urgent issues (site down, security incident, payment problem) are handled within one hour during business hours and within four hours overnight. After-hours inquiries are answered first thing the next morning.
No. The free audit is genuinely free with no obligation - we send the PDF whether or not you ever hire us. Questions by email cost nothing and come with no follow-up pressure. Even the Get Started form commits you to nothing until you approve your finished site. There is no point in either of us spending time together unless the fit is right for both sides.
For a quick question, use the contact form on this page or send an email - it goes straight to the team, not a ticket queue. For an audit or anything else, the form has dedicated fields that route it correctly. Phone is fine too, especially for urgent issues - the number on the site reaches a real local person, not a call center.
Yes. Windham County - Brattleboro, Bellows Falls, Putney, Wilmington, Newfane, Townshend, Londonderry, Dover, and the surrounding towns - is our home market, and it is where we focus. But the work itself is done remotely, and the founder already builds and maintains live production sites for businesses far beyond the county. We are happy to talk with any small business that values custom-coded sites and AI-search readiness.
A short description of your business, your current website URL (if any), what is prompting you to reach out, and roughly when you want to launch or fix things. Helpful to include: a budget range, what you have tried before, and any specific concerns. We respond to whatever you share - short messages are fine.
Want to learn more first?
Services
One subscription with everything included - custom design, hosting, AI chatbot, weekly content. Fully custom builds and add-ons quoted separately.
Pricing
One plan, one published price - $749 + $179/mo at the Founding Client rate, everything included. No hourly billing, no surprises.
Portfolio
Live custom-PHP sites and platforms our founder built and operates - marketing sites, intake systems, integrations.
Free audit
Comprehensive website audit delivered as a branded PDF within 48 hours. No credit card.